What happens when we press Connect?
- The communication agent is downloaded
- Once it has been downloaded, Run
- The Adhoc 365 technical console opens
- One of our technicians will start support assistant
- It may take a few seconds while the communication is encrypted
- Our support deptartamento will request your permission to control the equipment
- At any time, you can communicate with us through the Text Chat
SECURED ASSISTANCE SERVICES
Permission-based security
We request your permission to use each function: remote control, desktop viewing, file transfer, system information, and restart and reconnection.
Maximum security technical assistance
We use the same levels of security that are trusted by the main banking institutions: TLS 1.2 transport security with AES 256-bit encryption, as well as logins with two-step verification.
Less wait
In a very short time, without any pre-installed software, we can make a connection with you to help you.
Remote diagnostics
Evaluation of processes, services and applications to quickly identify the problem without having to search the end user's device.
Instant Chat
Let's communicate with instant chat, which works directly through the browser, without the need to download any app